9 Reasons to Trust Lexii to
Support Your Computer Network
Do you want live people and fast response times? Your call will be answered live. You shouldn’t have to endure delays of hours or even days for someone to get around to helping. We can fix most problems remotely within minutes and if not, we will send a specialist on-site to take care of the issue.
Do you need help solving your business problems? We provide business solutions to business problems. We don’t try to sell you the latest techno gizmo – instead – we listen to your business problem and offer several strategies to resolve the ROOT of the problem.
Do you want good old fashion Customer service? We work hard to maintain client loyalty and satisfaction. Matter of fact, 14+ years later, the very first clients to join us when our doors opened are still clients.
Do you want the blame games gone forever? Sound familiar – The phone company says the problem is with your network, but the network company says the problem is with the phone service? We take ownership of any tech issue and will work to ensure it gets successfully resolved; saving you the time, productivity, and stress.
Are you tired of hearing techno Babble or Geek Speak? Every industry has its own language, and nothing is more intimidating that having someone ‘explain’ things to you with terms and acronyms you have never heard before. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
Do you want projects completed on time budget? There will be absolutely no nickel and diming as we support your company. In the unregulated IT Industry this sometimes happens by unethical and incompetent technicians. We make no excuses. We guarantee the completion of your IT support projects ON BUDGET and ON TIME. No surprises.
Can you expect 100% satisfaction guaranteed? You deserve complete satisfaction with our products and services. We’ll go the extra mile to ensure you are happy, that is our commitment to you. No hassles, no problems.
Do you want the keys to the Kingdom? Each of our clients has a documented copy of their network information, their passwords, and configuration information. This information is updated on a regular basis to account for any changes and is done transparently. It is YOUR business and YOUR network – your IT guy shouldn’t hold you hostage with the passwords to your network. Having complete knowledge and documentation is essential to protecting your business.
Can you expect accurate billing? Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.